Privacy Policy

Effective Date: January 01st, 2026

Last Updated: January 01st, 2026

Solo Mom United (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Our Commitment to Privacy

Solo Mom United respects the dignity, confidentiality, and trust of all individuals who interact with our organization, including website visitors, program participants, volunteers, donors, partners, and subscribers. We collect only the personal information necessary to fulfill our mission and operate responsibly.

2. Privacy Accountability

Solo Mom United is responsible for personal information under its control and has designated an individual to ensure compliance with applicable privacy laws and this Privacy Policy. We are committed to handling personal information in a transparent, respectful, and accountable manner.

3. Personal Information We Collect

We may collect personal information when you voluntarily provide it through our website or communications, including:

Name

Email address

Phone number

General location (city/province)

Information submitted through forms (e.g., contact forms, volunteer interest, newsletter signup)

Any information you choose to include in messages to us

We do not knowingly collect sensitive personal information unless required for a specific, clearly stated purpose and with appropriate consent.

4. How We Use Personal Information

We use personal information only for purposes that a reasonable person would consider appropriate, including:

Responding to inquiries and messages

Providing information about programs, services, or opportunities

Managing volunteer expressions of interest

Sending newsletters, updates, or communications only where express consent has been provided

Improving our website and services

Meeting legal, regulatory, or reporting requirements

We do not sell, rent, or trade personal information.

5. Consent and Email Communications (CASL Compliance)

We collect and use personal information only with your knowledge and consent, except where permitted or required by law.

For email communications:

We obtain express consent before sending newsletters or updates

Consent is never pre-checked and is always voluntary

You may withdraw consent at any time

Every email communication includes an unsubscribe option, which takes effect promptly.

6. Email Communications

If you choose to subscribe to our mailing list, we may send you:

Organizational updates

Resources and information relevant to our mission

Occasional news or announcements

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Safeguards and Protection of Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or misuse. These measures include secure website hosting, restricted access to information, and the use of reputable third-party platforms.

Despite these safeguards, no method of transmission over the internet is entirely secure.

8. Third-Party Services

Our website may use trusted third-party tools or platforms (such as form storage or email services) to operate effectively. These providers are required to protect personal information in a manner consistent with applicable privacy laws.

We are not responsible for the privacy practices of external websites linked from our site.

9. Access to and Correction of Personal Information

You have the right to request access to your personal information and to request corrections if information is inaccurate or incomplete. Requests can be made by contacting us using the information below.

10. Retention of Information

We retain personal information only as long as necessary to fulfill the identified purposes or to meet legal or regulatory requirements. When no longer required, information is securely deleted or anonymized.

11. Children’s Privacy

Solo Mom United does not knowingly collect personal information directly from children through this website. Any information relating to children is provided by a parent or legal guardian.

12. Questions or Concerns

If you have questions or concerns about how your personal information is handled, you may contact us using the information below. We will respond within a reasonable timeframe and work to address your concern respectfully and transparently.

13. Jurisdiction

This Privacy Policy is governed by the laws of Canada and the Province of Ontario, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

14. Contact Us

For questions, requests, or concerns related to this Privacy Policy or the handling of personal information, please contact:

Solo Mom United

2030 Bristol Circle, Suite 210

Oakville, ON L6H 0H2

Email: board@solomomunited.org